Last updated: September 15, 2026
AT|LAST runs on credits: one credit is one complete design run, from your finalized description through figures, the novelty search, and your organized foundation document, delivered as a downloadable package. Because each run performs substantial paid computation on your behalf, our refund policy follows one simple principle: you should always receive what you paid for - and a credit is only truly spent when you have.
If generation fails for any reason on our side, your credit is automatically returned to your account - no request needed, no support ticket, no waiting. The platform is built so that a credit is only consumed by a run that completes and delivers. You can simply try again.
Credits you have purchased but not yet spent remain on your account until you use them. If you have unused credits and believe you should be refunded for them, contact [email protected] and tell us your situation - requests are reviewed individually, by a person, and we will work with you in good faith.
Once a run has completed and you have downloaded your deliverable package, the service you purchased has been provided in full, and that credit is not refundable. If something about your deliverable went wrong or fell short, contact support and explain what happened - depending on the situation we may, at our discretion, grant a replacement credit or approve a refund. We just never do it automatically, because each case deserves an actual look.
All refund and credit questions: [email protected]. Include the email on your account and roughly when the run happened; we will respond as quickly as we can. If you are considering a payment dispute with your card issuer, please contact us first - nearly everything is faster to resolve directly.